Detect & manage operational incidents
Customer impact achieved:








From reactive to proactive operations with Flawless
Flawless impact



“Flawless allows us to monitor aspects of the business we otherwise miss, but which impact our bottom line. Connecting our data and setting up the key monitors was very fast. It’s becoming our “peace of mind” system.

“It was really easy to set up Flawless - took approximately 5 minutes. Finally we have a streamlined process to oversee and manage the thousands of transactions that grow from day to day.”

“Flawless is used at Belle in most functions. Among others it gives us confidence that our operations meets all relevant regulations thanks to its real-time monitoring of our data & the transparent resolution process of potential incidents.”

"Flawless allows us to detect and act on granular events that influence our most important KPIs. Before Flawless we could not act at this level, which we found is needed to drive bottom-line impact and not leave value on the table."

“We deployed Flawless in a few minutes - since then, our operations managers save hours of daily work by not having to look at dashboards. On top, our reaction time for key issues has been reduced to minutes, which contributes to better customer experience and lower costs.”
“With Flawless we could quickly set up essential alerts to better manage our warehouse operations - for which otherwise we wouldn’t have had development capacity.”

“Flawless allows us to monitor aspects of the business we otherwise miss, but which impact our bottom line. Connecting our data and setting up the key monitors was very fast. It’s becoming our “peace of mind” system.

“It was really easy to set up Flawless - took approximately 5 minutes. Finally we have a streamlined process to oversee and manage the thousands of transactions that grow from day to day.”

“Flawless is used at Belle in most functions. Among others it gives us confidence that our operations meets all relevant regulations thanks to its real-time monitoring of our data & the transparent resolution process of potential incidents.”

"Flawless allows us to detect and act on granular events that influence our most important KPIs. Before Flawless we could not act at this level, which we found is needed to drive bottom-line impact and not leave value on the table."

“We deployed Flawless in a few minutes - since then, our operations managers save hours of daily work by not having to look at dashboards. On top, our reaction time for key issues has been reduced to minutes, which contributes to better customer experience and lower costs.”
“With Flawless we could quickly set up essential alerts to better manage our warehouse operations - for which otherwise we wouldn’t have had development capacity.”

Quick to setup, easy to use

Connect data sources & destinations
- Connect your cloud-based data sources in minute, with our 300+ pre-built integrations.
- Combine data from multiple sources - without coding.
- Integrate with any communications or task management tools.

Set up charts & proactive monitors
- Illustrate your KPIs using charts (bar, line, pivot etc.) to spot anomalies & trends.
- Setup data-based monitors (no-code or SQL) to automatically detect incidents.
- Define flexible incident behaviour, such as auto-closing based on data.

Route & resolve incidents
- Send notifications to the right channel at the right time, including configurable escalation path.
- Standardise resolution process with playbooks.
- Manage follow-up directly in Flawless or forward to your favourite task management tool.

Audit & improve
- Identify biggest operational painpoints based on incident log & analytics.
- Improve resolution speed by tweaking playbooks of incidents with longest resolution times.
- Benchmark deparments/regions/teams to identify improvement potential.






