Flawless blog

How mature is your operations? How much improvement opportunity do you have left? We've created an operations maturity quick assessment that helps you answer these questions.

What are the best practices for operations teams as of 2022? We synthesised them into our operations management manifesto that we prepared based on 200+ interviews & our 20+ years of combined experience.

We introduce three components - flexibility in detection, order in resolution and data for system improvements - that enable operators to experiment quickly for their operations.

Companies can create a positive flywheel if they invest time into improving their business as usual (BAU) operations.

If you only have a few minutes to spare, here's what operators and managers should know about operations observability

As an introduction and disclaimer: I love dashboards. Probably I'm biased because of my McKinsey background, but I do think they are an amazing tool in case you use them properly.

Every week I have the opportunity to talk to executives of companies in various industries and sizes and there is now a very clear consensus that an economic crisis is coming.

Operations is one of the most complicated and intertwined functions within a company. It is the core of whatever a company is doing, thus the main driver of customer experience (and with that, eventually a significant driver of revenues).

Do you still remember that lucky day when you could put aside your regular schedule for an entire day to think about strategic topics such as new projects, structural changes or future plans?