Built for
teams of
all types
Do you have complex operations? Flawless can save you time and increase your efficiency with data-driven notifications & automations.
Business teams with complex operations use Flawless to proactively manage operations at scale.
Industry
Last-mile delivery platforms
Increase utilisation rate. Minimise delivery delays. Maintain a high-performing delivery fleet. Last-mile delivery platforms need to optimise various operational levers to balance between high customer experience and positive unit economics. This requires continuous fine-tuning of monitors & automations that you can easily do in Flawless in minutes, without having to wait for engineering teams.
Use cases for last-mile delivery
Detect
Resolve
Audit & improve
1
Low rider supply
Identify delivery zones or routes with low rider supply
Extra bonus
Notify riders with extra bonus opportunity
Shift planning
Update future number of shifts or pricing in problematic zones
2
Delivery delays
Identify delays at certain steps of delivery
Communication
Inform customers proactively, apologising for delay
Messaging
Analyse impact of apologies on reorder rates & optimise messaging
3
Suboptimal routes
Identify too long drive distances or other route optimisation issues
Adjust
Adjust routes or reallocate orders to other couriers
Route planning
Revise route planning logic to avoid future issues
“We deployed Flawless in a few minutes - since then, our operations managers save hours of daily work by not having to look at dashboards. On top, our reaction time for key issues has been reduced to minutes, which contributes to better customer experience and lower costs.”
Liviu Herman
CPO, Tazz
Industry
Marketplaces
Marketplaces need to manage thousands of partners and millions of transactions, while maintaining a healthy balance of supply and demand. Using dashboards or manual analyses are not scalable at such granularity. Flawless empowers both your front-office as well as back-office teams to proactively and automatically identify issues or opportunities, such as partners with declining performance, listings with too high search demand or transactions with potential fraud risks.
Use cases for marketplaces
Detect
Resolve
Audit & improve
1
Poorly performing partners
Identify partners with declining sales or operational performance
Partner meeting
Ask account manager to meet or call the partner to discuss improvements
Tutorials
Develop or update best practice materials for partners
2
Suboptimal supply-demand
Identify listings with too many searches relative to the available supply
Marketing
Slack the marketing team to optimise ad spend
Sales
Prioritise leads for sales in undersupplied areas
3
Bad content
Identify suspicious listings or products with missing relevant information
Remove or update
Notify content team to remove listings or update missing information
Improve process
Improve content check processes to filter out issues earlier
"Flawless allows us to detect and act on granular events that influence our most important KPIs. Before Flawless we could not act at this level, which we found is needed to drive bottom-line impact and not leave value on the table."
Dan Puica
CEO, Imobiliare.ro
Industry
Retail & e-commerce
With increasing number of SKUs, locations & transactions, it's getting exponentially more complex for retail and e-commerce companies to manage their procurement, inventory, picking and delivery processes. With Flawless you can scale your operations with real-time monitors and automated analyses, while your engineering team can focus on building a better customer experience and with that further increase sales.
Use cases for retail & e-commerce
Detect
Resolve
Audit & improve
1
Expiring items
Identify products with close expiry dates
Promotions
Slack marketing team to add discount & launch promotion to avoid shrinkage
Inventory planning
Revise the required amount of inventory
2
Late picking
Identify delivery batches with delays in picking
Reallocation
Notify the warehouse manager to reallocate pickers to avoid delays
Training
Ask warehouse managers to pay more attention
3
Low stock
Identify products with too low remaining stock based on expected sales
Reorder
Email category managers to reorder and increase price in the meantime
Improve planning
Modify order amount or reorder frequency to avoid future out of stock
“Flawless allows us to monitor aspects of the business we otherwise miss, but which impact our bottom line. Connecting our data and setting up the key monitors was very fast. It’s becoming our “peace of mind” system.
Ross Crane
CEO, Subdial
Industry
Regulated industries
Deadlines to respond to customer requests. Complying with standards. KYC. AML. Fintech or healthtech companies need to spend significant amount of engineering resources to ensure that they meet the ever-changing regulatory and compliance landscape. Fulfil these needs with easily adjustable, data-driven notifications & automations, and let your engineering team spend time on improving your customer experience.
Use cases for regulated industries
Detect
Resolve
Audit & improve
1
Forthcoming deadlines
Identify requests that need a response within a few days by law
Prioritisation
Notify relevant teams to prioritise relevant customers
Support processes
Revise support team processes if issues happen too frequently
2
Due or missing payments
Identify insurance or refund claims that haven't been paid in full
Follow up
Send email to relevant partners then escalate to account managers if needed
Partner portfolio cleaning
Replace problematic partners with new ones
3
Missing KYC or AML
Identify accounts where KYC or AML checks need to be (re-)done
Reminder
Send automated email to customer asking to (re-)upload relevant documents
Prevention
Understand common fail reasons & prevent them
“Flawless is used at Belle in most functions. Among others it gives us confidence that our operations meets all relevant regulations thanks to its real-time monitoring of our data & the transparent resolution process of potential incidents.”
Alison Lanni
COO, Belle
Industry
Traditional MNCs
Monitor your performance on a product or location level. Send personalised recommendations to your field force. Prevent customer churn over time. Large multinational companies, such as telcos or banks, have accumulated a huge amount of data that could be easily utilised to improve efficiency. Go beyond visualisation and activate this data in minutes without lengthy implementation projects.
Use cases for traditional MNCs
Detect
Resolve
Audit & improve
1
Performance issues
Detect products, locations or customer segments with dropping performance
Action plans
Notify relevant teams and help them create action plans to turn around
Playbooks
Create playbooks from best working action plans
2
Potential churn
Identify churning customers based on usage behaviour
Special offer
Send automated email with special offer to keep customer
Find root causes
Analyse churn reasons to fix root causes
3
Billing issues
Identify billing inconsistencies (e.g., uncharged transactions)
Investigation
Notify finance manager to investigate discrepancies
Fix invoices
Manually modify invoice & fix root causes that broke the billing logic
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